IT support that answers the phone.
Schools, care homes, manufacturers and small businesses across South Wales rely on us for day-to-day IT support, a named engineer who knows your setup, not a call centre reading from a script.
Cover that fits how your business actually runs.
Every site is different, so we quote based on device count, sites and what you actually need, not a one-size price list. Tell us roughly how many users and devices you're running and we'll come back with a straight number.
Reactive support
Pay-as-you-go call-outs and remote fixes for smaller sites or occasional needs.
Fixed monthly plan
Unlimited helpdesk, proactive monitoring, patching and backup checks for one predictable fee.
Multi-site & compliance
Dedicated account management, GDAP-based Microsoft 365 administration and compliance reporting across multiple sites.
Everything a growing business needs from IT.
- → Helpdesk & remote support, under 1 hour average response
- → Network setup, structured cabling and business Wi-Fi (TP-Link Omada certified)
- → Microsoft 365 administration as a Microsoft Partner: mailboxes, licensing, security
- → Cyber security: endpoint protection, firewalls, staff awareness
- → Backup monitoring and disaster recovery planning
- → Hardware procurement: new or graded refurbished devices
Built around how each sector actually works.
Education
Classroom device fleets, web filtering and network setups mindful of Keeping Children Safe in Education (KCSIE) safeguarding expectations.
Care Homes
Reliable connectivity for care and nurse call systems, mindful that resident data is special category data under UK GDPR and downtime on critical systems isn't an option.
Manufacturing
Support that understands the shop floor is different from the office: legacy equipment, machines that can't just be rebooted mid-shift, and networks that need separating from day-to-day IT.
Retail & SME
Till and POS troubleshooting, everyday IT problems sorted fast, and support that scales as you take on more staff, sites or devices.
IT support questions, answered.
Our average helpdesk response time is under one hour during business hours, with same or next-day on-site call-out across South Wales.
Yes. We support education and care sector clients with compliance-aware setups, safeguarding-conscious network configuration, and Microsoft 365 management tailored to regulated environments.
Both. Most business clients choose a fixed monthly managed support plan for predictable costs; ad-hoc support is also available for one-off issues.
A free, no-obligation review of your network, backups, security posture and Microsoft 365 setup, with a written summary of risks and recommendations.
Get in touch and we'll advise on the best option for your situation. For clients running business-critical systems, we can discuss an out-of-hours arrangement as part of your support plan.
Contract terms depend on the plan and are agreed upfront in plain English before you sign anything. Ask us for the specifics when we quote your site.
Get a free, no-obligation IT health check.
We'll review your network, backups and Microsoft 365 setup and hand you a plain-English report. No pressure, no jargon.